Remote access request
Someone asks you to install software (AnyDesk, TeamViewer, etc.) so they can connect to your device.
Why it matters
Once connected, a scammer can see your screen, open your banking, move money, or plant other software.
Example only - do not act on it
Example only: To fix your issue, install this app and share the code with me.
Why scammers use this
Remote control turns a phone call into full access to your device and accounts.
What to do
- Never install remote-access software for an unsolicited 'support' or 'refund' call.
- If you installed it, disconnect, uninstall, and scan from a clean device.
- Change key passwords from a separate trusted device and call your bank.
What not to do
- Don't give remote control to anyone who contacted you.
- Don't follow on-screen steps from an unsolicited 'technician'.
- Don't log into banking while someone can see your screen.
How to verify safely
Real support never cold-calls or uses popups and never needs remote access; contact a company only through its official app or website.
Scams where this appears
Related message checks
- Is this PayPal invoice email a scam?
- Is this bank fraud department call scam a scam?
- Is this fake tech support popup a scam?
- Is this remote access AnyDesk scam message a scam?
Related scam-type hubs
Emergency guides
Related terms
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Check a messageFrequently asked questions
Should I install a 'support' app?
No. Genuine support never needs remote access via an unsolicited call. Refuse and contact the company officially.