Is this fake tech support popup a scam?
Commonly seen since 2024. Last reviewed 2026-06-05.
Check your exact messageExample only - do not act on it
Example only: WARNING: your computer is infected. Do not restart. Call support now at [phone number removed].
Why this message is suspicious
- Real virus warnings never tell you to call a number or block your screen.
- Calling leads to a request to install remote-access software.
- The 'technician' then 'finds' problems and demands payment.
What the scammer wants
- Remote control of your device via an app like AnyDesk/TeamViewer
- Payment for fake 'support' or a non-existent virus fix
- Access to your banking once they control the screen
Common variations
- Example only: Microsoft alert: viruses detected - call to remove immediately.
- Example only: Your PC is blocked. Call this number to unlock.
Red flags to watch for
What to do now
- Do not install any remote-access app or call the number shown.
- Real Microsoft/Apple/Google/security teams don't cold-call or use popups; contact support only through the official app or website.
- If you already gave access: disconnect the internet, uninstall the app, run a security scan, and change passwords from a clean device.
What not to do
- Do not act on urgency, threats, or authority without verifying independently.
- Do not enter passwords, codes, or card details from a link, popup, or call.
- Do not install remote-access apps or let anyone control your screen.
If you already responded
Act quickly - the sooner you respond, the more you can limit. Find the situation that matches what you did:
If you clicked a link: Disconnect from the internet and uninstall any 'support' or remote-access app.Run a full security scan and change key passwords from a different, trusted device.Tell your bank if the screen was shared while banking was open.
If you paid: Contact your bank or card provider immediately to stop or reverse the payment.Keep evidence (screenshots, references) and report it to your cybercrime authority.Don't pay anything further to 'fix', 'refund', or 'recover'.
If you shared a code, OTP, or login: Never share a one-time code, even with 'support' or a familiar-sounding caller.If you shared one, secure that account and enable app-based 2FA now.Tell your bank if the code related to a payment or banking login.
If you only clicked the link but entered nothing: close the page, don't enter anything, and watch the linked accounts for unusual activity. Full steps →
If you entered card details: contact your bank now to freeze the card and dispute charges, then watch your statement. Full steps →
If you shared an OTP or one-time code: the scammer may be logging in right now - change the password, sign out other sessions, and turn on app-based 2FA. Full steps →
If you sent money: contact your bank or payment provider immediately to try to stop or recall it, and report it. Full steps →
If you installed an app / gave remote access: disconnect from the internet, uninstall it, and change key passwords from a different, trusted device. Full steps →
If you shared passport, ID, or KYC documents: watch for identity theft, consider a credit freeze or fraud alert, and keep the evidence. Full steps →
Watch out for a second scam. People who've just lost money are often contacted again by a fake "recovery" service promising to get it back for an upfront fee. Legitimate recovery never starts with a fee paid to someone who contacted you - see recovery scams.
First time dealing with this? Start with the first 24 hours after a scam checklist and how to save evidence.
How to verify safely
Real Microsoft/Apple/Google/security teams don't cold-call or use popups; contact support only through the official app or website.
How to report it
Report through official channels for your country. Use our scam reporting directory to find the right authority, and never use phone numbers or links from the suspicious message itself. If an official link looks outdated, tell us so we can review it.
Official sources checked
- FTC Consumer Advice - Imposter scams High reliability
Government alert
-
Law-enforcement alert
Reviewed 2026-06-05. See our methodology for how we select sources.
Related pages
- Microsoft tech support scam
- Phishing
- Remote access scam
- What to do if you gave remote access
- What to do if you clicked a scam link
- What to do if you shared your password
Report in your country
Related terms
Frequently asked questions
Should I call the number in the virus popup?
No. Close the browser. The popup is fake; calling leads to remote-access and payment scams.