Microsoft tech support scam
Quick answer
A scammer claims your computer is infected and offers 'support' to gain remote access or payment.
- Close the pop-up; if unsure, restart and run your own trusted security tool.
What it is
A scammer claims your computer is infected and offers 'support' to gain remote access or payment.
How it works
A pop-up, call, or message warns of a virus and pressures you to install remote-access software or pay for a fix.
Red flags to watch for
- A pop-up or call about a virus
- A request for remote access
- Payment in gift cards or by card for 'support'
Example
A pop-up says your PC is infected and shows a support number to call. This is risky because the 'support' agent wants remote access or payment.
What not to do
- Do not call the number shown
- Do not grant remote access
- Do not pay
The safe next step
Close the pop-up; if unsure, restart and run your own trusted security tool.
Often seen on: Pop-ups, Phone call, Email.
Commonly targets: Computer users, Older adults.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to Microsoft and your national fraud authority.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a microsoft tech support scam?
A scammer claims your computer is infected and offers 'support' to gain remote access or payment.
How can I avoid a microsoft tech support scam?
Close the pop-up; if unsure, restart and run your own trusted security tool.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.