Remote access scam
Quick answer
A scammer convinces you to install remote-control software so they can access your device and accounts.
- End contact, uninstall any tool, and change passwords from another device.
What it is
A scammer convinces you to install remote-control software so they can access your device and accounts.
How it works
Posing as support, a bank, or a refund agent, they ask you to install an app like a remote-desktop tool, then take control while you watch.
Red flags to watch for
- A request to install remote-access software
- An unsolicited call about a problem
- Pressure and reassurance to 'just follow steps'
Example
A caller asks you to install an app so they can 'fix' your device. This is risky because it gives them full control to steal money and data.
What not to do
- Do not install remote-access software for an unsolicited caller
- Do not log in to banking while they watch
The safe next step
End contact, uninstall any tool, and change passwords from another device.
Often seen on: Phone call, Pop-ups, Email.
Commonly targets: Computer users, Older adults.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to your bank and national fraud authority.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a remote access scam?
A scammer convinces you to install remote-control software so they can access your device and accounts.
How can I avoid a remote access scam?
End contact, uninstall any tool, and change passwords from another device.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.