Remote Access Scam
A scam where a fake 'support agent' gets you to install software so they can control your device.
How it appears in scam messages
Remote-access scams use fake virus warnings or 'support' calls to get you to install software that gives them control of your device and banking.
Example only - do not act on it
Example only: Install this app so we can connect and fix your issue.
Why it matters
Granting remote access exposes your accounts, banking, and files.
Common red flags
- Unexpected contact creating urgency or fear
- Requests for codes, passwords, payment, or personal details
- Links or attachments you did not expect
- Sender or domain that does not match the real organisation
Safe next steps
- Stop and verify through official channels you find yourself
- Never share codes, passwords, or card details from a message
- Use the message checker if you are unsure
- Report and block the sender
Related scam types
Related scam messages you can check
- Is this digital arrest call or message a scam?
- Is this AI voice family emergency call a scam?
- Is this bank fraud department call scam a scam?
- Is this fake antivirus renewal email a scam?
Related scam-type hubs
Related red flags
Frequently asked questions
How can I avoid remote access scam?
Slow down, never act on urgency, and verify through official apps or websites you open yourself. Use the free checker if a message seems off.
What if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides.