Fake customer support scam
Quick answer
A scammer poses as customer support for a bank, retailer, or tech company to gain access, payment, or details.
- Find support contacts only on the company's official website or app.
What it is
A scammer poses as customer support for a bank, retailer, or tech company to gain access, payment, or details.
How it works
Fake support numbers appear in search results, messages, or pop-ups; the 'agent' then requests access, codes, or payment.
Red flags to watch for
- A support number found in a message or pop-up
- Requests for remote access or codes
- Pressure and urgency
Example
A pop-up offers a support number to fix an account problem. This is risky because the 'agent' wants access or payment, not to help.
What not to do
- Do not call numbers from messages or pop-ups
- Do not grant access or share codes
The safe next step
Find support contacts only on the company's official website or app.
Often seen on: Phone call, Search results, Social media.
Commonly targets: Anyone seeking help.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to the company and your national fraud authority.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a fake customer support scam?
A scammer poses as customer support for a bank, retailer, or tech company to gain access, payment, or details.
How can I avoid a fake customer support scam?
Find support contacts only on the company's official website or app.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.