Browser virus popup
A scary popup claiming your device is infected and urging you to call a number or install software.
Why it matters
The popup is fake; calling leads to a 'tech support' scam and remote access to your device.
Example only - do not act on it
Example only: WARNING: your device is infected - call support now.
Why scammers use this
Alarming warnings trigger panic and a quick call before you think.
What to do
- Never install remote-access software for an unsolicited 'support' or 'refund' call.
- If you installed it, disconnect, uninstall, and scan from a clean device.
- Change key passwords from a separate trusted device and call your bank.
What not to do
- Don't give remote control to anyone who contacted you.
- Don't follow on-screen steps from an unsolicited 'technician'.
- Don't log into banking while someone can see your screen.
How to verify safely
Real support never cold-calls or uses popups and never needs remote access; contact a company only through its official app or website.
Scams where this appears
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Related scam-type hubs
Emergency guides
Related terms
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Check a messageFrequently asked questions
Should I call the number in a virus popup?
No. Close the browser. The popup is fake; calling leads to remote-access and payment scams.