Remote Access and Fake Tech Support Scams

Last updated: 2026-06-01

Remote-access scams begin with a warning that your device is infected or your account is at risk. The 'agent' asks you to install software so they can 'fix' it - and then controls your screen.

Common red flags

Unsolicited calls or pop-ups about a virus or account problem
Requests to install AnyDesk, TeamViewer, or similar tools
Anyone asking to watch you log into your bank
Pressure and fear about losing money or data
Requests to buy gift cards to 'fix' the issue

Safe next steps

Never install remote-access apps for an unsolicited contact
Hang up and contact the company through official channels
Disconnect the device if you already granted access
Change passwords from a different, trusted device

What not to do

Install software a caller asks for
Log into your bank while someone watches
Buy gift cards to resolve a 'fee'

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Remote access scamA scammer convinces you to install remote-control software so they can access your device and accounts.Fake customer support scamA scammer poses as customer support for a bank, retailer, or tech company to gain access, payment, or details.

Related red flags

Frequently asked questions

Is this kind of message always a scam?

Not always, but the warning signs above mean you should stop and verify through official channels before doing anything. When several signs appear together, treat it as a scam.

What should I do if I already responded?

If you shared details or paid, act quickly: contact your bank or the relevant provider through official channels, change any passwords you entered, and save evidence. See our recovery guides.

Educational guidance only, not legal or financial advice. Examples are paraphrased and simplified.