Is this fake antivirus renewal email a scam?
Commonly seen since 2024. Last reviewed 2026-06-05.
Check your exact messageExample only - do not act on it
Example only: Your antivirus auto-renewed for a large amount. To cancel or dispute, call us or click here: [fake-link removed]
Why this message is suspicious
- A surprise 'auto-renewal charge' makes you call or click to dispute.
- The 'refund' step asks for card details or remote access.
- The invoice and charge are fake.
What the scammer wants
- Your account login and two-step codes via a fake sign-in page
- A foothold in your email or cloud to reach more accounts
- Card details on a fake renewal/payment page
Common variations
- Example only: Invoice attached for your renewal - call to cancel.
- Example only: Refund available for overcharge - verify card to receive it: [fake-link removed]
Red flags to watch for
What to do now
- Don't click; open the service yourself in a new tab or its official app.
- Type the official website yourself or use the official app to check any alert; never log in through a link, attachment, or popup.
- If you entered a password, change it everywhere it's reused and turn on app-based 2FA.
What not to do
- Do not act on urgency, threats, or authority without verifying independently.
- Do not enter passwords, codes, or card details from a link, popup, or call.
If you already responded
Act quickly - the sooner you respond, the more you can limit. Find the situation that matches what you did:
If you clicked a link: Close the page; don't enter login, codes, or card details.If you entered credentials, change them and enable app-based 2FA.Watch for follow-up 'security' messages - they're part of the scam.
If you paid: Contact your bank or card provider immediately to stop or reverse the payment.Keep evidence (screenshots, references) and report it to your cybercrime authority.Don't pay anything further to 'fix', 'refund', or 'recover'.
If you shared a code, OTP, or login: Never share a one-time code, even with 'support' or a familiar-sounding caller.If you shared one, secure that account and enable app-based 2FA now.Tell your bank if the code related to a payment or banking login.
If you only clicked the link but entered nothing: close the page, don't enter anything, and watch the linked accounts for unusual activity. Full steps →
If you entered card details: contact your bank now to freeze the card and dispute charges, then watch your statement. Full steps →
If you shared an OTP or one-time code: the scammer may be logging in right now - change the password, sign out other sessions, and turn on app-based 2FA. Full steps →
If you sent money: contact your bank or payment provider immediately to try to stop or recall it, and report it. Full steps →
If you installed an app / gave remote access: disconnect from the internet, uninstall it, and change key passwords from a different, trusted device. Full steps →
If you shared passport, ID, or KYC documents: watch for identity theft, consider a credit freeze or fraud alert, and keep the evidence. Full steps →
Watch out for a second scam. People who've just lost money are often contacted again by a fake "recovery" service promising to get it back for an upfront fee. Legitimate recovery never starts with a fee paid to someone who contacted you - see recovery scams.
First time dealing with this? Start with the first 24 hours after a scam checklist and how to save evidence.
How to verify safely
Type the official website yourself or use the official app to check any alert; never log in through a link, attachment, or popup.
How to report it
Report through official channels for your country. Use our scam reporting directory to find the right authority, and never use phone numbers or links from the suspicious message itself. If an official link looks outdated, tell us so we can review it.
Official sources checked
- FTC Consumer Advice - Imposter scams High reliability
Government alert
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Law-enforcement alert
Reviewed 2026-06-05. See our methodology for how we select sources.
Related pages
- Fake customer support scam
- Phishing
- Remote access scam
- What to do if you clicked a scam link
- What to do if you shared your password
Related platforms
Report in your country
Related terms
Frequently asked questions
Is the antivirus renewal charge real?
Check your bank statement and the vendor's official account. Don't call numbers or click links in the email.