Remote access or screen sharing
You're asked to install an app or allow remote access/screen sharing so someone can 'help' or 'fix' a problem.
Example only - do not act on it
Example only: To secure your account, install this support app and share your screen with us.
Why scammers use this
Remote access lets a scammer see your screen, move money, or capture passwords while you watch, often while posing as support.
What to do
- Refuse and end contact.
- Never install apps a caller tells you to.
- If you already did, disconnect and contact your bank.
What not to do
- Do not install remote-access or 'support' apps on request.
- Do not log into banking while sharing your screen.
- Do not follow instructions from an unexpected caller.
How to verify safely
Real support never cold-calls or uses popups and never needs remote access; contact a company only through its official app or website.
Scams where this appears
Related message checks
Related scam-type hubs
Emergency guides
Related terms
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Check a messageFrequently asked questions
Would real support ask for remote access out of the blue?
A legitimate company you contacted may use it with consent, but an unexpected caller asking for access is a major scam sign.