Royal Mail impersonation scams
What this scam usually looks like
A text or email claims a Royal Mail parcel is held and needs a small fee, address confirmation, or 'customs' payment through a link.
What the real Royal Mail will never ask for
- A delivery 'fee' paid through a link in a text or email
- Your card or bank details to 'release' a parcel
- Your account password or a one-time code
Common fake message patterns
Sanitised examples - placeholders only, never real links or data.
Example only: Royal Mail: a fee is due to release your parcel: [fake-link removed]
Common red flags
- A small 'delivery', 'customs', or 'redelivery' fee request
- A link to pay or reschedule instead of the official Royal Mail site
- Tracking numbers that do not match anything you ordered
- Pressure to pay quickly or the parcel will be returned
- Look-alike domains imitating 'Royal Mail'
How to verify safely
- Track parcels only on the official Royal Mail website, typed yourself.
- Genuine carriers do not ask for card details by text link.
- Ignore and delete unexpected fee requests.
- Contact Royal Mail through official channels if expecting a parcel.
What not to do
- Do not click links in unexpected Royal Mail messages.
- Do not share passwords, OTPs, or card details prompted by a Royal Mail message.
- Do not call phone numbers contained in the message.
If you already clicked or paid
If you entered details on a fake Royal Mail page or paid, act fast: change your password from a trusted device, enable two-factor authentication, and contact Royal Mail and (if money or card details were involved) your bank through official channels.
See the step-by-step recovery guides and your country's reporting options.
Got a message like this?
Paste it into the checker to see the specific red flags and what to do next.
Check a messageRelated scam types
Official Royal Mail security & reporting
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Royal Mail - scam protection Needs manual review
Royal Mail scam-protection guidance.
Source type: corporate · Last checked 2026-06-05
https://www.royalmail.com/help/scam-protection
Related Royal Mail scam messages you can check
Related scam-type hubs
Related platforms
Report in your country
Related red flags
Sources
- Official Royal Mail security pagesInformational
External sites open in a new tab and are not controlled by this website. We link to them for reference and do not endorse or guarantee their content. Always confirm you are on the official domain before acting.
Frequently asked questions
How do I know if a Royal Mail message is real?
Do not judge by how official it looks. Open the genuine Royal Mail app or type the official website yourself and check there. Never use links or phone numbers from the message.
Is this website affiliated with Royal Mail?
No. This page is educational only and is not affiliated with, endorsed by, or sponsored by Royal Mail. The Royal Mail name is used only to explain common impersonation scams.
What should I do if I already entered details on a fake Royal Mail page?
Change your password from a trusted device, turn on two-factor authentication, and contact Royal Mail through official channels. If card or bank details were shared, contact your bank immediately.
Reviewed by the ScamMessageChecker.com editorial team. Last reviewed 2026-06-01. Spotted something out of date? Tell us so we can review it. See how we assess scam risk.