Delivery scam
Quick answer
A scammer pretends a parcel is held or needs a fee, to capture your card details on a fake page.
- Track parcels only on the official carrier's website using your own order reference.
What it is
A scammer pretends a parcel is held or needs a fee, to capture your card details on a fake page.
How it works
A message imitates a courier and says a delivery failed or customs is due, with a link to pay a small fee.
Red flags to watch for
- An unexpected delivery problem
- A small fee request
- A shortened or odd link
- A courier name that does not match your orders
Example
A message says your parcel is held and asks for a small fee through a link. This is risky because fake delivery fees are used to steal card details.
What not to do
- Do not pay the fee
- Do not tap the link
- Do not enter card details
The safe next step
Track parcels only on the official carrier's website using your own order reference.
Often seen on: SMS, Email, WhatsApp.
Commonly targets: Online shoppers.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Forward the scam text to your reporting number and report to your authority.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a delivery scam?
A scammer pretends a parcel is held or needs a fee, to capture your card details on a fake page.
How can I avoid a delivery scam?
Track parcels only on the official carrier's website using your own order reference.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.