Subscription renewal scam
Quick answer
A scammer claims a subscription has renewed or will renew, to make you call a fake number or click a link.
- Check the subscription directly in your account with the real provider.
What it is
A scammer claims a subscription has renewed or will renew, to make you call a fake number or click a link.
How it works
An 'invoice' for an antivirus, streaming, or shopping service offers a number or link to cancel or get a refund, leading to the scammer.
Red flags to watch for
- A renewal you do not recognise
- A support number to cancel
- Requests for card details or remote access
Example
An email says your antivirus renewed for a large amount and gives a number to cancel. This is risky because the number connects you to a scammer seeking access or card details.
What not to do
- Do not call the number in the message
- Do not grant remote access
The safe next step
Check the subscription directly in your account with the real provider.
Often seen on: Email, SMS.
Commonly targets: Subscribers.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to the impersonated provider and your national fraud authority.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a subscription renewal scam?
A scammer claims a subscription has renewed or will renew, to make you call a fake number or click a link.
How can I avoid a subscription renewal scam?
Check the subscription directly in your account with the real provider.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.