Fake invoice scam
Quick answer
A scammer sends a fake invoice or renewal notice to make you pay for a product or service you did not order.
- Verify with the supplier using contact details you already have on file.
What it is
A scammer sends a fake invoice or renewal notice to make you pay for a product or service you did not order.
How it works
An invoice imitates a known supplier or service, with a payment link or new bank details, hoping you pay without checking.
Red flags to watch for
- An invoice you do not recognise
- New or changed bank details
- Pressure to pay quickly
- A support number to dispute
Example
An invoice claims your subscription renewed and gives a number to cancel. This is risky because the number connects you to a scammer.
What not to do
- Do not pay without verifying
- Do not call numbers in the invoice
The safe next step
Verify with the supplier using contact details you already have on file.
Often seen on: Email, Post, SMS.
Commonly targets: Businesses, Subscribers.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to your national fraud authority and the impersonated supplier.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a fake invoice scam?
A scammer sends a fake invoice or renewal notice to make you pay for a product or service you did not order.
How can I avoid a fake invoice scam?
Verify with the supplier using contact details you already have on file.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.