Customs fee scam
Quick answer
A scammer claims a package is stuck in customs and demands a fee to release it.
- Contact the carrier directly; genuine customs charges are handled through official channels.
What it is
A scammer claims a package is stuck in customs and demands a fee to release it.
How it works
A message imitates customs or a courier and links to a page that collects card details under the guise of an import charge.
Red flags to watch for
- Customs fee for a parcel you did not expect
- A link to pay immediately
- Threats that the parcel will be returned or destroyed
Example
A message says your package is held in customs and asks for a fee via a link. This is risky because the page is built to steal your card details.
What not to do
- Do not pay through the link
- Do not share card details
The safe next step
Contact the carrier directly; genuine customs charges are handled through official channels.
Often seen on: SMS, Email.
Commonly targets: International shoppers.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to your national fraud authority and the impersonated carrier.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a customs fee scam?
A scammer claims a package is stuck in customs and demands a fee to release it.
How can I avoid a customs fee scam?
Contact the carrier directly; genuine customs charges are handled through official channels.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.