How to Help Elderly Parents Avoid Scams

Last updated: 2026-06-01

Older adults are often targeted because scammers assume they are trusting and less familiar with new tricks. A few simple agreements and tools can make a big difference while keeping their independence.

Common red flags

Unexpected calls claiming to be the bank, tax office, or tech support
Requests to move money to a 'safe account'
Prizes or refunds that require a fee or details
Pressure and secrecy in any message about money

Safe next steps

Agree a rule: always call the bank using the number on the card
Set up a trusted family member to check suspicious messages with
Turn on Simple mode on this tool for larger, clearer guidance
Practise saying 'I will check and call you back' to any pressure

What not to do

Act on an urgent money request without checking
Share codes, PINs, or passwords with callers
Let a stranger have remote access to a device

Check a suspicious message

Paste the message to see its specific red flags and what to do next - free and private.

Check a message

Fake customer support scamA scammer poses as customer support for a bank, retailer, or tech company to gain access, payment, or details.Bank impersonation scamA scammer pretends to be your bank to make you reveal codes, move money, or share card details.

Frequently asked questions

Is this kind of message always a scam?

Not always, but the warning signs above mean you should stop and verify through official channels before doing anything. When several signs appear together, treat it as a scam.

What should I do if I already responded?

If you shared details or paid, act quickly: contact your bank or the relevant provider through official channels, change any passwords you entered, and save evidence. See our recovery guides.

Educational guidance only, not legal or financial advice. Examples are paraphrased and simplified.