Fake delivery scam
Quick answer
A fake parcel message asks for a small fee or details to release a delivery, capturing your card or login.
- Track parcels only on the official carrier site you type yourself. Ignore unexpected fee requests.
What it is
A fake parcel message asks for a small fee or details to release a delivery, capturing your card or login.
How it works
A text or email claims a parcel is held and needs a 'delivery', 'customs', or 'redelivery' fee, linking to a fake payment page.
Red flags to watch for
- A small fee to release or reschedule a parcel
- A link to pay instead of the official carrier site
- Tracking that matches nothing you ordered
- Pressure to act today
What not to do
- Do not act under time pressure
- Do not share codes, passwords, or card details
- Do not click links or pay fees from the message
The safe next step
Track parcels only on the official carrier site you type yourself. Ignore unexpected fee requests.
Often seen on: SMS, Email, WhatsApp, Social media.
Commonly targets: Online shoppers, Anyone expecting a parcel.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to your country's fraud or cybercrime authority; see the reporting directory for official links.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a fake delivery scam?
A fake parcel message asks for a small fee or details to release a delivery, capturing your card or login.
How can I avoid a fake delivery scam?
Track parcels only on the official carrier site you type yourself. Ignore unexpected fee requests.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.