Crypto wallet scam
Quick answer
A scam that tries to obtain your wallet seed phrase or a 'verification' transfer to drain your crypto.
- Never share your seed phrase. Use only the official wallet app and ignore unsolicited support.
What it is
A scam that tries to obtain your wallet seed phrase or a 'verification' transfer to drain your crypto.
How it works
Fake support, airdrops, or 'wallet problems' push you to enter your recovery words on a fake site or connect your wallet to a draining contract.
Red flags to watch for
- Any request for your seed phrase or recovery words
- 'Verify' or 'restore' your wallet links
- Free token or airdrop offers
- Unsolicited wallet 'support'
What not to do
- Do not act under time pressure
- Do not share codes, passwords, or card details
- Do not click links or pay fees from the message
The safe next step
Never share your seed phrase. Use only the official wallet app and ignore unsolicited support.
Often seen on: SMS, Email, WhatsApp, Social media.
Commonly targets: Crypto holders, New investors.
How to verify safely
- Do not use links, phone numbers, QR codes, or email addresses from the suspicious message.
- Open the official app or website yourself - type the address manually.
- Call a contact you have saved, or the number printed on your bank card.
- If you are threatened or in immediate danger, contact local emergency services or police.
How to report it
Report to your country's fraud or cybercrime authority; see the reporting directory for official links.
Find official links for your country in the scam reporting directory.
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Frequently asked questions
What is a crypto wallet scam?
A scam that tries to obtain your wallet seed phrase or a 'verification' transfer to drain your crypto.
How can I avoid a crypto wallet scam?
Never share your seed phrase. Use only the official wallet app and ignore unsolicited support.
What should I do if I have already been affected?
Contact your bank or the relevant provider through official channels, change any exposed passwords from a trusted device, and save evidence. See our recovery guides, and be wary of recovery scams that promise to get your money back for a fee.